Refund policy
At ForeverFindingsCo, we take great care in sourcing, cutting, and packaging high-quality 14k gold-filled and 925 sterling silver materials.
Returns
We want you to love every piece you order. If something isn't right for your business, we're happy to help.
Eligible items: Chain, charms, jump rings, clasps, and starter kits may be returned within 14 days of delivery.
Condition: Items must be untouched, unused, and in their original packaging. Starter kits must be returned complete, with every included item, to qualify for a refund.
How to start a return: Email us at contact@foreverfindingsco.com with your order number and the items you'd like to return. We'll reply with return instructions.
Return shipping: Return shipping costs are the customer's responsibility, and original shipping charges are non-refundable.
Refunds: Refunds are issued once we've received and confirmed all returned items. Your refund will be processed to your original payment method within 5 business days of that confirmation.
Exchanges: We don't offer direct exchanges. Simply return the eligible item and place a new order for what you need.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 3 business days of delivery at contact@foreverfindingsco.com.
Be sure to include:
- Your order number
- Clear photos of the issue
- A brief description
We will review your request promptly and work to resolve the issue as quickly as possible.
Order Changes & Cancellations
If you need to make a change to your order, please contact us immediately. Once an order has been processed or shipped, we are unable to make modifications or cancellations.
Lost or Stolen Packages
Forever Findings is not responsible for packages that are lost, stolen, or delayed once marked as delivered by the shipping carrier. Please contact the carrier directly with your tracking information if you experience delivery issues.
